Customers are presented with the choice of visiting traditional brick-and-mortar shops or browsing through online catalogs from the comfort of their homes.
Shopping for car parts offline has its advantages; one can visually inspect the parts beforehand to ensure their quality, and experienced staff can provide useful advice and guidance on products suitable for the customer’s car model. On the downside, offline shopping can be time-consuming, and customers may have to travel long distances to find the right parts.
Online shopping, on the other hand, offers convenience and accessibility. It saves customers the hassle of having to travel and offers a wider variety of products to choose from. Delivery is also generally faster, and prices can occasionally be lower. However, customers need to be vigilant when shopping online to avoid falling prey to scams or receiving substandard products.
In conclusion, choosing between shopping for car parts online or offline in the UK in 2023 depends on factors such as convenience, time, cost, and the customer’s preference for visual inspection versus ease of browsing. Ultimately, the decision rests with the customer, who must weigh the pros and cons of each option before making a purchase.
As of early 2023, around 25% of Gen Z customers in the UK expressed a preference for purchasing automotive spare parts or accessories online. Approximately 25% of Gen Z shoppers did not have a strong inclination towards buying such items online.